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Privacy Policy

Last updated: March 22, 2026

1. Information We Collect

Feral Up collects information necessary to provide professional pest control services. This includes:

  • Account Information: Name, email, phone number, address
  • Property Information: GPS boundaries, location data, pest pressure details, stock movements
  • Service Records: Quotes, service agreements, after-action reports, invoices
  • Communication Data: Enquiries, quotes, and service communications

2. How We Use Your Information

We use collected information to:

  • Coordinate and schedule professional pest control service operations
  • Prepare property assessments and tailored pest management plans
  • Provide after-action reporting and ongoing management recommendations
  • Process quotes, invoices, and payments
  • Improve our services and client experience
  • Communicate operational updates and service information

3. Information Sharing

We share information only as necessary for service delivery:

  • Service Operations: Property details shared with our operators as needed to conduct agreed pest control operations safely and effectively
  • With Insurance Providers: Information necessary for coverage and claims
  • With Regulatory Authorities: As required by law or for safety investigations
  • With Service Providers: Communication and business infrastructure providers

We never sell personal information to third parties.

4. Property Location Data

We collect property GPS boundaries and location data provided by clients for quoting, service planning, and operational purposes. This data is:

  • Used for property assessment, quoting, and planning pest control operations
  • Included in after-action reports to document operational areas
  • Stored securely and accessible only to authorised personnel
  • Retained for the duration of the service relationship plus 12 months, then archived or deleted

5. Data Security

We implement industry-standard security measures including:

  • Encrypted data transmission (HTTPS/TLS)
  • Secure database storage with access controls
  • Regular security audits and updates
  • Role-based access restrictions
  • Secure storage for client records and property data

6. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your account and data
  • Opt out of non-essential communications
  • Export your data in portable format

7. Contact Us

For privacy-related enquiries or to exercise your rights:

Email: [email protected]
Feral Up
New South Wales, Australia